Policies and FAQ - KW Math Tutoring

General Policies

Attendance & The "24-Hour Rule"

Cancellations: Consistency is key to academic growth. If you need to cancel or reschedule, please provide at least 24 hours' notice.

Late Cancellations: Sessions canceled with less than 24 hours' notice are subject to a 50% session fee (for hourly students) or count as a completed session (for monthly packages).

The 15-Minute Rule: I value your time and mine! I will wait at our meeting location for 15 minutes. If no contact is made by then, the session is forfeited.

Payments & Refund Policy

Flat-Rate Commitment: At KW Math Tutoring, your tuition secures a dedicated and limited time slot on my roster. Because I maintain small student counts to ensure high-quality, individualized instruction, all payments are non-refundable. This includes the monthly subscription fees for Full Curriculum and Power Hour tiers, as well as the Yearly Supply Fee.

Payment Deadlines:

Monthly Subscriptions: Invoices are sent via TutorBird and are due on the 1st of each month.
Grace Period: I offer a brief grace period until the 3rd of the month.
Automatic Termination: If payment is not received by the end of the day on the 3rd, services will be suspended or terminated immediately. This allows me to remain fair to families on my waiting list who are ready to begin instruction.
Hourly Sessions: For 1:1 Private Tutoring, payment is due in full at the time of the session.

Schedule & Holidays

School Calendar: To ensure I can maintain a reliable routine for both my students and my own family, KW Math Tutoring follows the St. Johns County School District (SJCSD) academic calendar.

Breaks: Sessions are not held during Thanksgiving, Winter Break, Spring Break, or on district-wide holidays/teacher workdays.

Safe Learning Environment

The "No Closed Doors" Policy: For the safety and comfort of both student and tutor, all sessions must take place in an open, low-traffic area of the home or a public venue (like a library).

Parental Presence: A parent or guardian must be present in the home or nearby in the public venue for the duration of every session.

Service Tiers & Pricing

Service Tier	Rate	Details
1:1 Private Tutoring	$65 / hour	Personalized support for school-issued work.
1:1 Full Curriculum	$480 / month	Comprehensive instruction using All Things Algebra.
Virtual Power Hour	$60 / month	Group supplemental instruction via Saxon Math.

Yearly Supply Fee: Full Curriculum students pay a one-time, non-refundable $75 fee at enrollment to cover licensing and professional printing of all unit packets and portfolios.

Frequently Asked Questions

How does billing work?

For my monthly subscribers (Full Curriculum and Power Hour), invoices are sent via TutorBird and are due on the 1st of each month. To keep my schedule organized for all families, if payment is not received by the 3rd of the month, services may be suspended or terminated.

Do you accept the Step Up for Students Scholarship?

Yes! I work with families using the PEP and FES-UA scholarships. I can provide "Step Up-ready" invoices for your reimbursement.

Please note: Parents are responsible for ensuring funds are available in the EMA portal. If a claim is denied, the parent is responsible for the balance.

What is my role as a Homeschool Parent?

For families utilizing my Full Curriculum service, it is important to note that the parent remains the legal "Teacher of Record" per Florida State Law (F.S. 1002.41). I provide the expert instruction and grading, while you maintain the official attendance and portfolio for your annual district evaluation.

What materials does my student need?

Students should arrive with a dedicated binder, pencils (no pens, please!), and a calculator (TI-30Xa recommended for 6-8th grade students, TI-30XS recommended for Algebra 1 and Geometry students, TI-84 Plus recommended for Algebra 2 and above).

For virtual sessions, a working camera and a quiet space are required. Phones are put away during instruction to ensure 100% focus!

How many Power Hour sessions are in a semester?

The Virtual Power Hour guarantees 16 high-impact sessions per semester. This allows a buffer for holidays and the rare tutor emergency without disrupting the student's progress.

Are Power Hour sessions recorded?

To protect student privacy and proprietary curriculum, recordings are not permitted.

How do I track my child’s progress?

I believe that transparent communication is the key to student success. How we track progress depends on the service tier you’ve selected:

For 1:1 Private Tutoring & Full Curriculum Students: You will receive a detailed Session Note via email immediately following every lesson. These notes are also archived in your TutorBird Student Portal for easy reference. Additionally, you have 24/7 "live" access to your student's Microsoft OneNote Notebook, where you can view every problem worked, every correction made, and all instructional sketches created during our time together.

For Virtual Power Hour Students: The Power Hour is a facilitated Q&A service designed to help students conquer the most challenging concepts of the Saxon curriculum. Because this is a group support session rather than individual instruction, parents remain responsible for tracking their child's overall course progress, grades, and completion. I am always happy to provide general feedback on how your student is engaging during the group hour, but detailed individual reporting is reserved for our 1:1 tiers.